HARDWARE SUPPORT AND MAINTENANCE COMPTIA A+

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    The CompTIA A+ course consists of two exams. Students need to clear both in order to achieve this certification.The first exam code is 220-901. The course contents for this exam include computer technology basics, basic networking tasks, and setup of different hardware like PCs, laptops etc. The other exam you need to appear for is CompTIA A+ 220-902. This exam is about installing and configuring operating systems of PCs. Individuals also need to learn how to configure common features like email and network connectivity. They are required to be proficient in performing such tasks on Apple iOS, Android OS, and other mobile phone operating systems. Students can appear for either of the exam series in order to gain CompTIA A+ certification.

    • General Knowledge and Terms
    • Recognize the roles of a computer service professional
    • Become familiar with the history of the computer
    • State the three stages of computing and identify associated devices
    • Recognize the difference between serial and parallel communication
    • Convert between binary, decimal and hexadecimal
    • Identify the ASCII value for a given character
    • Describe the function of the computer bus
    • Identify cables and connectors


    Basic Electricity and Safety

    • Define common electricity terms
    • State Ohm's Law and its associated formula
    • Describe the difference between direct and alternating current
    • Demonstrate the proper use of a multimeter to test a computer power supply
    • Identify basic electronic components and their function
    • List several ways to avoid electro-static discharge
    • Recognize the importance of following proper safety procedures and list several safety precautions
    • Identify the common types of fire extinguishers
    • Motherboards and Processors
    • Recognize the function and styles of computer cases
    • Identify the components of the motherboard
    • List the functions of the motherboard and its associated components


    Change CMOS settings

    • State the purpose of the POST test
    • State the function of and the difference between the computer bus and address bus
    • Identify the different types of processor mounts and socket types
    • Be familiar with the history of processors and cite the advancements – speed, data bus, address bus, cache, memory, etc.
    • State the procedure for installing a CPU
    • Determine the upgrade value for various CPUs


    Memory

    • Define ROM and RAM
    • Calculate the amount of memory of a given DRAM chip
    • Recognize the relationship between processor speed and memory access time
    • Recognize the relationship between computer clock speed and RAM speed
    • Identify various memory chips and list the features of each
    • Identify various memory modules and list the features of each
    • Determine the number of SIMMs or DIMMs required to fill one memory bank of a 286, 486 and Pentium
    • Identify the memory configuration of a given computer
    • Demonstrate the proper technique for installing memory
    • Recognize memory problems and list options for repair
    • Compare logical, expanded and extended memory
    • List techniques to optimize memory


    Power Supplies
     

    • Identify important issues to consider when replacing a power supply
    • List common types of power supplies
    • Estimate the amount of wattage necessary to power computer components
    • Identify connectors and their respective components to which they provide power
    • Demonstrate proper installation of P8 and P9 connectors to the motherboard
    • Identify cable colors and their respective wattage and tolerance
    • Identify molex and mini connectors and what components to which they provide power
    • List common types of power problems
    • Determine the best use of surge suppressors and uninterruptible power supply
    • Recognize the common symptoms of power problems


    Storage Devices 

    • List the disk capacities of 5 ¼ and 3 ½ inch floppy disks
    • State the basic procedure for installing storage devices floppy disk drive, hard drive and CD-ROM
    • Identify the proper techniques for maintaining and troubleshooting storage devices floppy disk drive, hard drive and CD-ROM
    • Recognize the physical layout of data on hard drive
    • Check CMOS settings for floppy drive configuration
    • Determine CHS values
    • Prepare a hard drive for installation
    • Partition a hard drive
    • Recognize the structure and value of SCSI drives
    • Identify the current standards for multimedia computers


    Buses 

    • Describe the function of expansion buses
    • List the common types of buses
    • Describe the development of the expansion bus
    • List the width and speed of various types of buses
    • Describe the importance of configuring expansion cards and addressing
    • Describe how cascading works
    • List the typical IRQ settings and causes of conflicts
    • List the function of DMA channels
    • List the settings for standard ports
    • Create a startup disk (with CD-ROM)
    • Identify system settings
    • Identify expansion bus
    • Disassembly, Reassembly, and Upgrading
    • Recognize the importance of preparation and documentation in the process of upgrading
    • Identify the components, use, and benefits of the tool kit
    • Demonstrate the proper and safe procedure for disassembly of a computer
    • Demonstrate the proper and safe procedure for re-assembly of a computer
    • List considerations regarding the installation of the following components: CPU, expansion card, IDE drive, and motherboard
    • List the proper procedure for installing the following components: CPU, expansion card, IDE drive, and motherboard 


    Printers 

    • Identify the attributes of dot matrix, ink jet, and laser printers
    • List the typical troubleshooting techniques for dot matrix, ink jet, and laser printers
    • List the function of the toner cartridge components
    • Describe the laser printing process
    • Describe the technology used to enhance printing resolution
    • Install a printer driver


    Monitors 

    • Define terminology related to computer monitors
    • Describe how the cathode ray tube operates
    • Describe the pros and cons of interlacing
    • Describe CRT sweeping
    • Calculate dots per inch given pitch measurement
    • Demonstrate the proper procedure for adjusting screen resolution
    • Calculate a monitor's viewable size given the horizontal and vertical resolution
    • Describe the four standard levels of operation
    • Demonstrate the proper procedure for adjusting the monitor
    • Identify three places to check when a monitor is not working
    • Recognize that internal servicing of a monitor is beyond the scope of A+ certified individuals
    • List ways to maintain a quality monitor image
    • List video display adapters and their basic features
    • Calculate the minimum memory requirement given resolution and color depth
    • List the types of memory available to use for video cards


    Modems 

    • Define basic terms related to modems
    • Describe how modems function
    • Describe how parity is used
    • Describe the steps to install a modem
    • Define common information transfer protocols
    • Recognize the importance of modem standards
    • List possible causes and solutions for troubleshooting modems


    Portable Systems 

    • Identify and list the attributes of laptops, notebooks, sub-notebooks, and personal digital assistants (PDA)
    • Describe the four PCMCIA types
    • Compare dual scan displays with active matrix displays
    • Identify the key portability issues with processors, memory and hard disk drives
    • Recognize the importance of voltage reduction and power management
    • Describe the trackball, trackpoint, and trackpad pointing devices
    • Describe and compare the current battery technology


    Networking Concepts
     

    • Compare a Local Area Network (LAN) to a Wide Area Network (WAN)
    • Describe the basic types of networks
    • Diagram network topology
    • Describe the procedure for installing a network interface card
    • Identify network cabling
    • Describe the primary access methods
    • Define network protocols
    • Describe the devices that can extend the limits of a LAN
    • List the probable causes for network problems
    • Define basic Internet terminology
    • Describe the fundamentals to getting Internet connectivity


    Preventive Maintenance 

    • Identify the components of a cleaning tool kit
    • List the procedures for cleaning computer components – monitor, hard disk drives, floppy disk drives, keyboard and mouse
    • Clean the keyboard and mouse
    • List the procedure for cleaning dot-matrix, ink-jet, and laser printers
    • Recognize the importance of establishing a preventive maintenance schedule
    • Identify the recyclable items that require special disposal


    Introduction to Operating Systems 

    • Compare operating system with application software
    • Describe the three components of operating systems – firmware, operating system
    • software and interface
    • Compare the command line interfaces with graphical user interface
    • Recognize the importance of DOS as the basis for today's operating systems
    • Identify real and protected mode
    • List the features of Windows operating systems
    • Working in a Command Line Prompt Environment
    • Define basic DOS terminology
    • List commonly used DOS commands and their function
    • View Help in DOS
    • List CONFIG.SYS and AUTOEXEC.BAT commands and their function
    • Determine the source of common problems and issues associated with DOS
    • List features of Windows 3.x
    • Working in a GUI Environment
    • Compare DOS and Windows 3.x system with Windows 9x
    • List features of Windows 9x
    • Describe the process of installing Windows 9x
    • Review the Device Manager
    • Describe the Registry and how to make changes using the Control Panel
    • Use the Control Panel to adjust the display settings
    • Managing Files and Disks in Windows 9x
    • Manage Files and Folders using Explorer and My Computer
    • Customize desktop using Active Desktop


    Manage Disks 

    • Troubleshooting Windows 9x
    • Troubleshoot with System Monitor and Resource Meter
    • Use Backup, Disk Cleanup, and Drive Converter
    • Use Maintenance Wizard, ScanDisk, and Scheduled Tasks
    • Troubleshoot Printing Problems and Viruses


    Windows Network OS 

    • Become familiar with Windows NT File Services and Security
    • Install, Upgrade, and Uninstall Windows Network OS
    • Troubleshoot Windows NOS
    • Learn about Windows Administrative Tools


    Windows Desktop OS

    • Become familiar with the features and benefits of Windows Desktop OS
    • Install Windows Desktop OS
    • Become familiar with Windows Desktop OS Administrative Tools


    Networks
     

    • Become familiar with Network Operating Systems
    • Find out how to share resources over a network
    • Learn the OSI model
    • Learn about Internet working
    • Staying on Top of Your Profession
    • Recognize the importance of staying current
    • List sources of support and information
    • List materials necessary to be prepared for troubleshooting
    • Describe troubleshooting techniques
    • Recognize the necessity of record keeping and documentation
    Schedule for HARDWARE SUPPORT AND MAINTENANCE COMPTIA A+
    CourseExam
    CompTIA A+220-901,
    220-902

    2 Hours Daily 3 Times a Week

    Total Duration 4 Months


    Prerequisites
    • Basic Computer knowledge.
    Recommended Courses and Certification:
    • Installing and Configuring Windows Server 2012
    • Network+
    • Server+
    • Model: COMPTIA A+
    • Manufacturer:COMPTIA

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