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Management Information Systems (MIS)

Why study Management Information Systems?

In today’s rapidly changing business world, a company’s ability to compete depends on how quickly that enterprise can respond to change. Central to this ability, is the successful use of information, and by extension, the appropriate deployment of information technology.

The Management Information Systems program at SkyWatch Technology Institute seeks to train system analysts and managers, who combine the knowledge of information technology with an understanding of business and organizational strategy. As such, this interdisciplinary program trains managers who are uniquely empowered to enhance the competitiveness of enterprises in the new knowledge economy.



In addition to courses in the Core Curriculum, students majoring in Management Information Systems take the following courses:

  • Programming I
  • Programming II
  • Discrete Structures & Theory
  • Data Structures & Algorithms
  • Software Engineering
  • Operating Systems
  • Database Management
  • Human Computer Interaction
  • Web Technologies
  • Networks & Distributed Computing
  • Ecommerce
  • Advanced Database Systems
  • Financial Accounting
  • Managerial Accounting
  • Marketing
  • Operations Management
  • Competitive Strategy
  • Thesis

Programming I: Fundamental Ideas in Computer Science

This course will cover the basics of information technology literacy, including hands-on use of microcomputer applications, principles of digital computers and information technology and an introduction to problem-solving through programming. The algorithmic concepts will be illustrated in Visual Basic and will include the concepts of elementary data types and variables; arithmetic expressions and assignments; program control flow; and using prewritten functions.

The goal of this course is to introduce students to common desktop and database applications and to elements of basic programming and of problem solving using the computer.

 

Programming II: Introduction to Computer Programming

This course gives students an intensive introduction to programming, as well as experience working with (but not designing) larger systems. Concepts will be illustrated using the Java language. In addition to elaborating on all the concepts from Programming I, this course will introduce the object concept; using and declaring functions (methods); data types and variables including arrays; and the use of standard packages. Some techniques for searching and sorting arrays will be introduced. Basic software engineering concepts will also be introduced, such as the software life-cycle; characteristics of good software; documentation, testing; and coding practices which promote correctness and robustness. The course will include at least one team project. At the end of the course, students will be fluent in the basic concepts of modern programming using an object oriented paradigm, and should have the ability to carry out a simple program development process.

 

Discrete Structures and Theory

This course will introduce students to discrete mathematical objects useful for computer science and engineering. Topics covered include fundamentals of set theory, graph theory, enumeration, and algebraic structures, with applications in computing. The goal of this course is to provide students with the definitions and basic tools for reasoning about discrete mathematical objects useful for computer science and engineering.

 

Data Structures and Algorithms

This course will cover fundamental abstract data types and their implementations as data structures, such as lists and trees, as well as asymptotic analyses of algorithms involving these data structures. Students will also learn about searching (dictionaries, priority queues, and hashing); sorting (internal and external); graphs and algorithms on graphs (shortest path, minimum spanning trees); and pattern matching. The main goal of this course is to introduce students to the basic data structures needed to efficiently implement common programming problems. Students will also learn to analyze the run-time of the algorithms that manipulate these data structures.

 

Software Engineering

This course covers the fundamentals of software engineering with a focus on the software life cycle and developing quality software as a team. Topics covered include requirements, specification, design, quality assurance and testing, process, as well as tools and environments. The course will include a programming project in which teams of 4-6 students take a high-level concept provided by the instructor from requirements through implementation.

This course will introduce students to the basics of software engineering, focusing on life cycle, team and technical activities.

 

Operating Systems and Systems Administration

Topics relating to the principles of operating system design will include process management, memory management, auxiliary storage management, and resource allocation. Topics relating to the administration of operating systems will include installation, configuration, systems management and applications support. The course will include a team project.

The goal of this course is to provide students with an understanding of the issues confronting the design and management of an operating system. Students will also develop skills in concurrent programming.

 

Database Management

This course provides a comprehensive overview of database systems. Students will learn the fundamentals of data access and file systems, including hierarchical, network, relational and object oriented data models. The course will cover the elements of relational database design, data query languages, services such as data protection and integrity control, and database management. The course will provide a balance of theory and practical application and will culminate in a database implementation project conducted by teams of students.

This course will provide a basic introduction to the concepts of database system design and implementation including data models, query languages and transaction processing.

 

Human Computer Interaction

This course covers topics in human-computer interaction, including user-centered design, user interface software architecture, rapid prototyping and iterative design, and evaluation techniques. The goal of this course is to introduce students to tools and skills that can be applied to the process of user interface design.

 

Web Technologies

This course will cover the central concepts and technologies related to the World Wide Web. Topics covered will include basic and advanced HTML, scripting and active pages, design and developing Web-based applications, principles and tools for Web content creation, database fundamentals for the Web, security, and e-commerce basics. The primary goal of this course is to introduce many of the technologies and skills needed to design, develop, and deploy effective Web sites.

 

Networks and Distributed Computing

This course introduces the underlying principles of computer network design, from the physical layer up through data transport protocols. Methods and mechanisms for constructing distributed computing systems and network services are discussed in the context of common Internet systems such as electronic mail, print and file servers and Web services. The goal of this course is to provide students with an understanding of how to construct large-scale computer networks.

 

Ecommerce

An introduction to e-Commerce principles, technologies and applications. This course also develops understanding of the problems and requirements of Internet security, and the corresponding solutions. Protocols to ensure secure transactions and e-commerce protocols based on encryption techniques will also be studied.

 

Advanced Database Systems

This course will address the advanced issues in modern database management systems design principles, techniques and applications. Databases underlie most complex computing systems. Major applications include enterprise integration.

 

Financial Accounting

This course will cover the basic concepts of financial accounting, including the construction of financial statements and the various uses that outsiders, such as investors and creditors, make of them. Material will be presented in lecture form supplemented with examples from the popular press. Lectures will typically be followed by class discussions of one or two accounting problems that focus on the "big picture" and illustrate the uses and misuses of financial reports. Students will become familiar with the various components of financial statements and with basic financial statement analysis skills.

 

Managerial Accounting

This course introduces students to the concepts, theory and application of the control functions of management with regard to financial management decisions and long term planning. Beginning with the basics of cost accounting, the course will cover alternative costing systems; determining relevant costs, revenues and profits; how to make outsourcing and capital budgeting decisions; and internal and transfer pricing. Students will learn how to use financial information to identify and analyze alternative projects to be to undertaken by the firm or business unit in order to optimize profitability.

 

Marketing

This survey course will cover issues related to the philosophy of marketing, developing marketing strategy, and planning marketing tactics. The treatment will be from a practical perspective with emphasis on managerial decision-making. The course consists of lectures, case analyses and participation in a marketing simulation. It is designed to provide students with an understanding of the basic concepts of marketing management, and to give students experience in making marketing decisions.

 

Operations Management

This course introduces students to concepts and techniques related to the design, planning, control, and improvement of service and manufacturing operations. It covers topics in process analysis, quality program implementation and management, inventory and supply chain management, and operations strategy. The course consists of lectures and case analyses.

The goal of this course is to make students conversant in the language of operations management, provide them with the quantitative and qualitative tools needed to analyze basic operations issues, and enable them to see the role of operations management in the overall strategy of the firm.

 

Competitive Strategy

Among the critical tasks facing senior managers are the creation, implementation, and evaluation of a business unit's strategy. This course seeks to provide the management student with tools and frameworks essential to carrying out these tasks. Many of these tools and frameworks will be based on recent advances in game theory, industrial organization, and organization theory, although the course will also draw from the older business policy tradition as well. Students who successfully complete this course will be able to analyze industries, identify areas of strategic advantage and disadvantage, and to devise strategies that exploit advantages and remedy disadvantages.

 

Thesis

Students must select one of three possible ways to fulfill their thesis requirement.

 

(1) Entrepreneurship

This course is fundamentally about how to start a scalable business. Scalable businesses are those that can be expected to develop into complex enterprises. By focusing on businesses that have significant growth potential, this course challenges students to think through many aspects of running an enterprise. The unifying framework for this course will be a class project in which students work in teams to write business plans intended to attract support from venture capitalists and other investors. Students will also be required to make oral presentations to potential investors. The course places a heavy emphasis on case studies and discussions with business leaders. Entrepreneurial teams can consist of both business and computer science students.

 

(2) Applied Project

In this course, students will work individually or in teams on a real-life project at a firm operating in Ghana. Students will be assigned a faculty advisor. Business students will typically be required to write up a case study that adds to the body of knowledge about doing business in Ghana and Africa. Computer Science students may work on specific software or information technology projects for companies operating in Ghana or abroad. In addition to a written report, students will be required to make oral presentations to their peers, faculty advisors, and their host companies. Teams working on applied projects can consist of both business and computer science students.

 

(3) Research Project

In this course, students will work individually or in teams on original research in their area of interest. Students will be assigned a faculty advisor at SkyWatch Technology Institute, but may in addition work with faculty living abroad via electronic correspondence. In addition to a written report, students will be required to make oral presentations to their peers and faculty advisors.

Price Includes International Curriculum Courseware And Very Active Real-Time Labs.

2 Hours Daily 3 Times a Week

Total Duration 1 Year

 



Prerequisites
  • Basic Knowledge of Computing
  • ecommended Courses and Certification
₵6,000.00
Fraud & Corruption in the Workplace: Detection, Management & Control

COURSE OVERVIEW

Part of the reason why fraud can go undetected and unreported for lengths of time is the fact that it can occur in so many different forms. Usually, though, fraud will fall into three categories: asset misappropriation (stealing or misusing company resources and/or cash), financial statement fraud (misrepresenting information on company financial reports), and corruption (using one’s own or the company’s influence for personal benefit).

Everyone in the organization should be made aware of these different types of fraud and what the red flags are for each.

Effective fraud awareness training is critical when it comes to the prevention and detection of fraud in the workplace. Whilst it’s true that no-one likes to think their employees or colleagues can commit a fraud offense, ensuring that a proper anti-fraud training plan is put in place is far easier and more effective than trying to recover losses after fraud has taken place. Remember, prevention is key when it comes to corporate fraud and corruption.

Fraud awareness and corruption training educates members of staff about the threat of fraud and the ways in which it can damage organizations. We provide examples of different sorts of fraud (e.g. bribery, false accounting, insurance fraud, and so on) and discuss how to identify them and the specific warning signs and prevention methods for each. Since fraud and corruption awareness requires everyone in the organization to remain vigilant against fraudulent practices and is an ongoing process the course suggests sample in-house refresher training and reinforcement options.

LEARNING OBJECTIVES

  • What is fraud and corruption
  • What types of fraud and corruption risks can exist in your organization
  • Why tackling fraud and corruption is important
  • Fraud red flags – the early warning signs of potential fraud
  • The characteristics of typical fraud perpetrator and characteristics to watch
  • The role of effective internal controls in reducing fraud and corruption
  • Establish your organization’s commitment to effective fraud and corruption control
  • Improve people’s awareness of fraud and corruption risks and highlights the importance of internal controls
  • Improve the overall effectiveness of your fraud and corruption management framework

TARGET AUDIENCE

This course is for anyone who is responsible for fraud and corruption prevention, detection and response:

  • Prevention – pro-active measures designed to help reduce the risk of fraud and corruption occurring in the first place.
  • Detection – measures designed to uncover incidents of fraud and corruption as close as possible to the time when they occur, or before they occur by identifying attempts or acts in preparation.
  • Response – reactive measures designed to investigate, take any necessary corrective action, impose sanctions and remedy the harm caused by fraud or corruption.

TRAINING METHODOLOGY

This highly practical and results-oriented program is based on adult learning concept. Gain a wider perspective of time practice through breakout sessions, policy and procedure exercises and case applications to ensure maximum understanding, comprehension and retention of the skills and aptitudes presented. Participants will benefit from role plays covering potential fraud and corruption workplace challenges.

Pre & Post course assessments will be used to measure the effectiveness of this training and measure the skill and ability of participants  

COURSE CONTENTS

DAY 1 -Fraud and Corruption Control Framework

  • Description:

    On Day One the course looks at preventing and minimizing fraud and corruption risks with a strong emphasis on continually improving staff awareness.

  • KeyTopics:

    • Strong management commitment
    • Resources dedicated to defining, implementing and overseeing fraud and corrupt prevention initiatives
    • Availability of various ethics and integrity-related publications for staff
    • Various policies and procedures that provide clear guidance to staff on matters such as fraud and corruption control and conflicts of interest/gifts, benefits, and hospitality
    • Identification and management of fraud and corruption risks via a comprehensive risk assessment and risk treatment plans
    • Pre-employment screening
    • Implementing a Fraud and Corruption Control Framework to prevent fraud  

DAY 2 -Detecting Fraud and Corruption

  • Description:

    On Day Two we look at implementing measures to early detect fraudulent and corrupt activity.

  • KeyTopics:

    • An organization-wide fraud detection strategy incorporating continuous monitoring and data mining analytics
    • Provision of multiple avenues for individuals to report suspected fraud and corruption
    • A risk-focused Internal Audit function, which also undertakes fraud audits
    • Availability of internal Public Interest Disclosure officers and documented procedures, with staff, encouraged to make protected disclosures involving suspected improper conduct
    • Periodic reviews by qualified external service providers to review high-risk corporate system data and identify any potentially fraudulent or corrupt behavior

DAY 3 - Responding to Fraud and Corruption

  • Description:

    On Day Three the course looks at putting key response strategies in place for dealing with detected fraudulent and corrupt activity

  • KeyTopics:

    • A comprehensive complaint management system which includes a central portal for reporting instances of suspected fraud and corruption
    • Availability of dedicated, experienced (internal and externally sourced) resources for investigating suspected fraud and corruption who operate in accordance with defined investigation standards
    • An independent disciplinary system for dealing with staff who have been found to have committed fraud or acted corruptly
    • Reporting and analysis of fraud and corruption cases to senior management with identification of any emerging trends
    • KPIs for measuring the incidence of fraud and corruption
    • Maintaining relationships with key external oversight and regulatory bodies in relation to the reporting and investigation of fraud and corruption matters
    • Legal processes and insurance to recover losses in the event of financial loss

DAY 4 -Stopping Fraud and Corruption

  • Description:

    On Day Four the course looks at the best approaches for stopping fraud and corruption

  • KeyTopics:

    • What’s the best approach for stopping fraud and corruption?
    • What’s wrong with just trusting people?
    • Why isn’t it enough to just sanction someone once such behavior is identified?
    • What can I do to deter fraudulent and corrupt behavior?
    • What is “doing the right thing”?

DAY 5 - Internal Controls

  • Description:

    On Day Five the course looks at the most essential internal controls for deterring fraudulent and corrupt behaviour

  • KeyTopics:

    • Segregation of duties, to prevent one person from undertaking an entire transaction alone
    • Clearly established lines of delegated authority and responsibility
    • Position descriptions that clearly represent the jobs people actually do
    • Compulsory clearance of overdue accumulated leave particularly for those in key positions of trust
    • Job rotation (wherever possible) for those in key positions of trust
    • Staff awareness, education, and training to ensure all staff are aware of and can recognize the signs of possible fraudulent or corrupt behavior
    • Adequate protective measures for safeguarding, assets, processes, and data
    • Documentation retained and managed in accordance with records management policy
    • A work environment where people feel comfortable in raising concerns and are not penalized for doing so
    • Ongoing management oversight/monitoring of work functions to verify that controls are operating effectively e.g. reconciliations, confirmations, exception reports
    • Eight tips for great time management and stopping time stealers

Price Includes International Curriculum Courseware And Very Active Real-Time Labs.

4 Hours Daily 5 Times a Week

Total Duration 1 Week


₵4,000.00
Financial Management Skills for Office Administrators & Secretaries

COURSE OVERVIEW

This highly interactive training course provides an introduction to the finance and accounting for office administrators and secretaries who have no prior knowledge of this business area. It is designed to train the participants to support operational and financial processes. Participants will gain a clear understanding of the essential terminology of finance and accounting. They will also learn the principles and techniques of accounting systems through practical examples and exercises.

The overall aim of the Financial Management Skills for Office Administrators & Secretaries training course is to ensure that the participants will be able to perform more effectively and efficiently within the workplace.

IMPORTANT FEATURES

The important features of Financial Management Skills for Office Administrators & Secretaries are :

  • The basic principles of accounting clearly explained
  • Knowledge and confidence in accounting for a range of business transactions will be developed by using straightforward worked examples
  • Simple but effective tools for analysing your business performance and position
  • Basic cost accounting principles that help to ensure your business is efficient and profitable
  • How and why the use of budgets can help to achieve overall business targets and objectives

LEARNING OBJECTIVES

  • Appreciate the importance of the accounting and finance function, and how it links with every part of the organisation, and its suppliers, customers, shareholders, lenders, and society in general
  • Understand commonly used finance and accounting terminology thereby allowing them to make a valuable contribution to the workplace in meetings or in a supportive role
  • Understand the principles of accounting for routine business transactions
  • Be able to summarise the results of business transactions over a period of time, and prepare simple financial statements, including the Income Statement, Balance Sheet and Cash Flow Statement
  • Be able to analyse and compare company performance using basic ratios
  • Understand how costing and budgeting techniques can help the company to maintain efficiency and profitability

TARGET AUDIENCE

  • Secretaries
  • Office administrators
  • Personal assistants, and executive assistants
  • Administrative professionals and support staff
  • Anyone wishing to increase or update their awareness and understanding of finance and accounting methods and terminology

TRAINING METHODOLOGY

The Financial Management Skills for Office Administrators & Secretaries training course is highly interactive. Participants will be working with case exercises and solving problems. They will be encouraged to make the link between the training room and their office and organisation. The course will utilise a range of learning methodologies, including short presentations with opportunity for question and answer, exercises and mini cases to develop knowledge and skills, and group discussions where participants can share their opinions and experiences with your fellow delegates.

Pre & Post course assessments will be used to measure the effectiveness of this training.

COURSE CONTENTS

Introduction to Finance and Accounting

  • KeyTopics:

    • What is accounting? What is finance?
    • What are the major sources of Long-term and Short-term finance?
    • What is Financial Accounting?
    • What is Management Accounting?
    • Simple rules of double-entry bookkeeping that can be applied to all financial transactions
    • How to record the things you buy and the things you sell
    • How to record business payments and receipts
    • What is depreciation? explanation of the various methods and their impact on profit

The Financial Statements

  • KeyTopics:

    • How to prepare basic financial statements – the Income Statement and the Balance Sheet
    • The key elements of financial statements defined and explained
    • How is the profit calculated?
    • The difference between revenue & capital expenditure
    • Assets -current and non-current
    • Liabilities – current and non-current
    • The meaning of working capital
    • Company net worth
    • Profit or cash – what is the difference?

Basic Evaluation of Financial Statements

  • KeyTopics:

    • Why do we need to evaluate financial statements?
    • Who are the stakeholders and what are their information needs?
    • How to – common-size- financial statements for ease of comparison
    • How to calculate accounting ratios
    • How to use ratio analysis to assess performance
    • Profitability ratios
    • Liquidity ratios
    • Operating efficiency ratios
    • Gearing ratios
    • The Cash Flow Cycle and Working Capital
    • Valuing a company -Book Value versus Market Value

Introduction to Costing Systems

  • KeyTopics:

    • Collecting and analysing costs
    • Types of cost analysis: by type, by location, by behaviour, by purpose
    • What are overheads, and how should we analyse them?
    • What is the Cost of Production – Marginal and Total Costing explained
    • What is inventory, and how does it affect the cost of production?
    • Methods of valuing inventory – FIFO, LIFO, and AVCO explained
    • Marginal Costing -how costs and profit vary with volume
    • How to measure the break-even point and the margin of safety
    • What-if Analysis

Budgets

  • KeyTopics:

    • Why do we need budgets? – the link between corporate strategy and operations at all levels of the organisation
    • The benefits & limitations of budgets
    • The key features of budgets
    • Basic budget forecasting techniques
    • How to prepare a departmental budget
    • Comparing actual performance with the budget – Variance Analysis
    • Do budgets motivate or de-motivate?
Price Includes International Curriculum Courseware And Very Active Real-Time Labs.

2 Hours Daily 3 Times a Week

Total Duration 3 Months
Our Services

₵4,000.00
Business Writing Skills for Administrators, Secretaries & PAs

COURSE OVERVIEW

Administrators, Secretaries & PAs are now often called upon to produce correspondence and documents. It is important that the business writing is of the highest professional standard. How well you communicate determines your own professional image as well as perceptions of your organisation. It directly influences how others view your work performance, as well as your eligibility for career advancement.

By attending the discussion and activity based Business Writing Skills for Administrators, Secretaries & PAs training course, delegates will be able to return to the workplace confident in their ability to prepare professional and effective documents; thus enabling them to raise their profile within their organisation.

IMPORTANT FEATURES

The important features of Business Writing Skills for Administrators, Secretaries & PAs are :

  • Compose grammatically correct documents
  • Plan and prepare effectively
  • Produce professional minutes and reports

LEARNING OBJECTIVES

    • Improve their basic English language skills
    • Be able to plan and prepare their documents quickly and efficiently
    • Show they can produce effective minutes and reports
    • Know how to avoid the pitfalls of written communications
    • Be able to produce persuasive communications to get better results in the workplace

TARGET AUDIENCE

  • Administrators, Secretaries and Personal Assistants
  • Support staff who want to be able to create professional and effective written work
  • Those who wish to communicate in a modern and efficient, yet professional manner
  • Those who want to develop and enhance their role within their organization

TRAINING METHODOLOGY

The Business Writing Skills for Administrators, Secretaries & PAs training course will be interactive and practical. There will be work in groups and pairs as well as individual exercises and everyone will get an opportunity to discuss their issues with business writing. Each day will end with time to produce an action plan for delegates continuing development.

Pre & Post course assessments will be used to measure the effectiveness of this training.

COURSE CONTENTS

Business Writing Fundamentals

  • KeyTopics:

    • The importance of written communications
    • Barriers to good communication
    • English grammar
    • Proofreading skills
    • Common mistakes

Professional Written Communications

  • KeyTopics:

    • Planning and preparation
    • Structuring your work
    • Guidelines for composing written communications
    • Avoiding cliches
    • Tone and style
    • Layout and presentation

Writing Minutes

  • KeyTopics:

    • Improve your note-taking system
    • Preparation
    • Summarising
    • What to record
    • Improving your relationship with the chair to enable effective minute writing

Report Writing

  • KeyTopics:

    • Setting objectives
    • Sorting information
    • Writing the report
    • Style and presentation

Persuasive Communications

  • KeyTopics:

    • Consider your audience
    • Choosing the best words
    • Phrases that work
    • Avoiding biased, sexist and damaging language
    • Delivering bad news

Price Includes International Curriculum Courseware And Very Active Real-Time Labs.

4 Hours Daily 3 Times a week

Total Duration 2 Months

₵3,500.00
Professional Skills Enhancement Masterclass for Administrators & Secretaries

COURSE OVERVIEW

The role of the office management professionals and administrators in today’s organization is changing rapidly. In order to remain competitive in the workplace administrators, office managers and secretaries need to be equipped with the relevant knowledge and skills. The role of Administrators and Secretaries require many of the same skills as senior staff in an organization. They are the persons in charge of the organization’s correspondence and are very often the first point of contact for visitors. Therefore, they must display a highly professional image at all times.

This comprehensive training course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. This training course provides Administrators and Secretaries the skills to perfect their interpersonal and behavioral skills, to ensure they stay in control and on top of their responsibilities. Participants will be able to return to the workplace with the skills, knowledge, and behavior to organize themselves more efficiently and to handle all the situations effectively, positively and confidently.

Professional Skills Enhancement Masterclass for Administrators & Secretaries training course consists of two modules which can be taken as a 10 Day Training course, or as an individual, 5 Day courses

Module 1 – Advanced Office Management & Effective Administration Skills

Module 2 – Enhancing Core Skills for Administrators & Secretaries

LEARNING OBJECTIVES

Professional Skills Enhancement Masterclass for Administrators & Secretaries training course is based on accomplishing the following objectives:

  • Address the office management & administration duties as part and parcel of the organization’s business goals
  • Touch on themes such as communication, (behavioral and technical) competencies, interpersonal skills, business correspondence, systems and procedures, quality, customer service excellence, workflow, supervision, and productivity, etc.
  • Define the role of the office management & administrative professionals
  • Outline the aspects of interaction with other functions and departments
  • Introduce and practice effective behavioral, administrative and technical management skills
  • Provide practical problem-solving techniques for efficient office management
  • Understand the importance of effective administration skills within an organization
  • Develop the skills needed to be an administrator or professional secretary
  • Manage time efficiently and be able to think proactively
  • Enhance communication and interpersonal skills
  • Develop self-management and deal with time wasters
  • Understand how to be assertive and build a good rapport with your manager
  • Employ a proactive role in handling job responsibilities within a team environment
  • Learn and apply the basic skills and applications of effective team building

TARGET AUDIENCE

Professional Skills Enhancement Masterclass for Administrators & Secretaries training course is designed for all those who need to understand a broad range of office management and administration competencies. The training course is suitable for new or advanced users and will provide all delegates with a practical overview of their responsibilities and the essential technical and behavioral knowledge required to fulfill their roles successfully. This course also beneficial for:

  • Administrators and Secretaries who want to focus on their role, responsibilities, and challenges
  • Support staff who aspire to become administrators
  • Those who perform the tasks within an Administrative or Secretarial position, wishing to improve their skills

TRAINING METHODOLOGY

Our highly practical experiential learning method is results-oriented; based on an adult learning concept. training This course is structured using a combination of interactive activities, group and individual exercises, role-plays and discussions. Participants will assess personal talents and areas of improvement and will devise improvement plans accordingly. They will come up with their own strategies to overcome real-life scenarios and will be given the chance to challenge and defend findings.

Pre & Post course assessments will be used to measure the effectiveness of this training and measure the skill and ability of participants.

COURSE CONTENTS - MODULE 1

DAY 1 - The Management Function: Office Management

  • KeyTopics:
    • What is the Office Management Professional’s place, role, and objectives in the organization?
    • How the organizations culture depends on the image/role of the Office Management Professional
    • Employee code of ethics and employee proprietary agreements
    • Changing codes of supervision/corrective action
    • Authority v behavioral, administrative and technical responsibilities
    • Managing administrative performance and the process(es) required
    • Objective setting and maintaining standards

DAY 2 -Communication: Its Power, Components and Levels

  • KeyTopics:

    • The New Administrative Role in Impacting Organizational Performance
    • Performance Appraisal
    • How Administrators can build Competitive Edge Departments
    • What Administrators Need to Know
    • How to Reshape and Rebalance the New Administration Function – KPIs etc.

DAY 3 -Organisational (Behavioural and Technical) Competence Effectiveness

  • KeyTopics:

    • Measuring how things are done as well as what they should achieve
    • Role in the challenge and inspiring others to meet ambitious goals which deliver exceptional performance
    • Role in helping individuals take responsibility for making the organization deliver value
    • Role in helping the organization see the world through the eyes of it’s (internal/external) customers
    • Role in enhancing productivity and reducing conflict/lost time
    • Role in protecting and enhancing business reputation
    • Role in ensuring organizational standards are implemented and respected

DAY 4 - Interpersonal Skills

  • KeyTopics:

    • Influencing, persuading and communicating decisions to ensure the organization listen and acts
    • Presentation skills
    • Managing diversity
    • Demonstrate administrative expertise and develop, implement and ensure compliance with organizational systems, processes, and procedures
    • Actively review and recommend improvements to organizational systems, processes, and procedures
    • Establish checking procedures and ensure a quality of work

DAY 5 - Implementation/Administration Guidelines

  • KeyTopics:

    • Role in creating links between organizational strategy and administration goals and their implementation
    • Role as a route to securing competitive realities of the organization
    • Role in creating a partnership with management that turns strategies into results
    • Role in helping management understand the human capital dimension of each of the organizations key business priorities
    • Action planning and transfer of knowledge and skills to work

COURSE CONTENTS - MODULE 2

DAY 6 -Effective Time Management

  • KeyTopics:

    • Understanding the importance of time management
    • Controlling, prioritizing and organizing your work
    • Coping with large tasks
    • Ensuring the safety and efficiency of your work environment
    • Basic project management
    • Taking control

DAY 7 -Improving Communication Skills

  • KeyTopics:

    • Why are communication skills so important?
    • Understanding the different means of communication in business
    • Using vocabulary that works
    • Writing effectively
    • Improving listening skills
    • Being aware of the barriers to good communication

DAY 8 -Assertiveness Skills

  • KeyTopics:

    • What is assertiveness and why is it important?
    • Developing confidence in order to use assertiveness skills
    • Understanding gender differences
    • Practical advice to using assertiveness skills in your work environment
    • Coping with stress

DAY 9 - Successfully Working with Managers and Colleagues

  • KeyTopics:

    • Why is this important?
    • Learning ways to manage your manager
    • Coping with different personalities and working styles
    • Understanding your own strengths and areas for improvement
    • Learning to delegate effectively

DAY 10 -Organising and Planning for Superior Performance

  • KeyTopics:

    • Setting challenging performance goals
    • Putting Key Performance Indicators (KPIs) to work
    • Utilising planning strategies and forward thinking
    • Prioritizing objectives
    • Personal action planning

Price Includes International Curriculum Courseware And Very Active Real-Time Labs.

4 Hours Daily 5 Times a Week

Total Duration 8 Weeks


₵4,000.00
Documents & Records Management Masterclass (Masterclass)

COURSE OVERVIEW

All organizations are required to keep records, regardless of industry or type of business. Document and records management affects everyone in the organization, regardless of whether written into their job description or not. Records management has become a business imperative and spans all business units including core business activities. The complexities of modern organizations are such that records management programmes often span multiple legal jurisdictions, and different laws may apply. The advent of electronic records requires that all records on all media and formats should be managed in a consistent manner, and this course provides the framework for implementation accordingly.

The Documents and Records Management Masterclass training course is based largely on the international standards and methodologies for implementing Records Management. This training course is ideal for records management professionals and administrators who need a comprehensive approach and guidance to planning, setting up and managing physical and electronic records within the organization. Delegates will receive a number of templates and frameworks to kick start their records management improvement. This training course is a must for any staff member who has been appointed to manage records, or who has been allocated those responsibilities.

IMPORTANT FEATURES

The important features of Document and records management masterclass course are :

  • It is based on and incorporates International Standards
  • It includes management of records on all media, including paper, electronic and multi-media
  • It provides a strategic framework for developing a records management programme, spanning all business units and territories affected
  • It focuses on deriving business benefits, over and above meeting compliance requirements

LEARNING OBJECTIVES

  • Understand the legal environment that surrounds records management and their responsibilities in terms of the law
  • Make informed decisions relating to electronic records, and advise their organisations accordingly
  • Conduct a records audit as a basis for developing a records management strategy
  • Create and implement a records management roadmap and programme
  • Use the DIRKS records management methodology in accordance with ISO 15489
  • Understand the various standards applicable to records management
  • Manage records on all formats
  • Conduct an analysis of processes which impact on records management
  • Develop a Business Classification Scheme or File Plan
  • Implement a retention schedule
  • Implement a systematic disposal programme to destroy or transfer records which no longer have value
  • Understand the risks associated with various types of records media and protect against these risks.
  • Understand Vital records, and implement a vital records plan
  • Develop a change and communications plan.
  • Implement an on-going audit and assessment programme.

TARGET AUDIENCE

The Document and Records Management Masterclass training course is designed for:

  • Document controllers & administrators
  • Records management professionals
  • Senior registry officials
  • Departmental heads responsible for records management
  • Departmental/unit records coordinators
  • IT staff responsible for records management

Attendance to this training course would enable delegates to develop a records management programme and implement it in their organization. It would also help ICT individuals understand the importance of records management.

TRAINING METHODOLOGY

This practical and results-oriented Document and Records Management Masterclass training course is based on adult learning concept. It incorporates short inspiring lectures with structured lessons from the learning manual; captivating PowerPoint slides with videos to enhance learning; ongoing discussions with action planning; ample time for Q&A; training activities to reinforce key concepts within a fun learning environment.

Pre & Post course assessments will be used to measure the effectiveness of this training and measure the skill and ability of participants.

COURSE CONTENTS

DAY 1 - What is Document and Records Management

  • Description:

    On Day One the course will cover the terminology, fundamentals and principles

  • KeyTopics:

    • Definitions and core concepts
    • Understanding Documents V Records and the interrelationships between them
    • Archives
    • Managing electronic records
    • Metadata and naming conventions
    • Managing micrographic records
    • Managing audio-visual records
    • Managing security classified records in all formats
    • Digital preservation
    • Vital records

DAY 2 -Regulatory Environment and Strategy

  • Description:

    On Day Two the course will cover the Regulatory environment and development of the records management strategy

  • KeyTopics:

    • Statutory and regulatory framework applicable to records management
    • Managing records across borders
    • Records Management standards
    • Implications for Electronic records
    • Setting up a Records Management programme:
      • Creating a Records Management strategy
      • Conducting a records assessment/audit using Generally Accepted Recordkeeping Principles (GARP)
      • Implementing according to the standards (ISO 30300, 30301, 15489)
      • The DIRKS Methodology (Developing and Implementing a Record Keeping System)
      • Functions and responsibilities of a Records Manager

DAY 3 -Change Management and Implementation

  • Description:

    On Day Three the course will cover implementation and management issues

  • KeyTopics:

    • Communications and change management
      • How to create a communications plan?
      • Rolling out the plan
    • Managing records on all media
      • Paper-based records
      • Cartographic records
      • Audiovisual records
      • Caring for magnetic media
      • Magnetic tapes
      • Diskettes
      • Caring for optical media
      • Micrographic records
      • Audio-visual records
      • Electronic Records Management
      • Born-digital documents and records
      • Scanned images
      • Digital signatures
      • Electronic Document and Records Management Systems (EDRMS)

DAY 4 -Records Classification

  • Description:

    On Day Four the course will cover records classification systems

  • KeyTopics:

    • Designing, implementing and maintaining a records classification system
    • Records Inventories and audits
    • Creating Functional subject filing systems
    • Designing and implementing a new file plan/classification scheme
    • Integrating document and records management classification
    • Records security classification

DAY 5 -Disposal and Compliance Monitoring

  • Description:

    On Day Five the course will cover techniques for retention and disposition, and compliance monitoring

  • KeyTopics:

    • Retention and Disposition
      • Understanding the records lifecycle
      • Creating retention schedules
      • Creating a Systematic disposal programme
      • Gaining control
      • Current records
      • Terminated records
      • Applying for approval to destroy
      • Current records
      • Terminated records
      • Disposal of records
      • Destruction of records
      • Transfer of Records
      • Transfer to an archive
    • Compliance Monitoring
      • On-going audits
      • Developing and conducting Maturity assessments
Price Includes International Curriculum Courseware And Very Active Real-Time Labs.

4 Hours Daily 3 Times a Week

Total Duration 5 Days

 
Prerequisites

  • 3 years professional office work experience
₵4,000.00
Leading and Managing Change for Organisational Transformation

COURSE OVERVIEW

Transformational change requires leaders and managers to think of the organization, first and foremost, as a source of strategy implementation and to achieve important business priorities. This means that we must learn to lead and manage change instead of feeling lost in it! The objective of change management is to support organization members and stakeholders to adapt to a new vision, mission, process, and systems, as well as to effectively manage resistance to the changes.

This programme explains the tools and techniques for successfully leading and managing organizational transformational change efforts. You will learn why ‘resistance to change’ is a myth and come to understand why change efforts are often not successful and what to do about that. Finally, participants will learn the different approaches that have been proven to be effective in leading and managing transformational change in dynamic organisations.

LEARNING OBJECTIVES

Participants on Leading and Managing Change for Organisational Transformation course will:  

  • Increase their ability and confidence to lead and control organizational change in a variety of situations
  • Clarify the why, what and how of the organization’s context, establish direction and set flexible goals
  • Communicate the change in a trustworthy and credible manner
  • Tailor approaches to changing organizational conditions and circumstances
  • Know the key principles/practices involved in leading transformational change
  • Create a tangible business value from the change
  • Use processes, systems, and relationships to deliver required results

TARGET AUDIENCE

This course is designed  for all those who are interested in leading and implementing change and organizational transformation including:

  • HR professionals, change agents, team leaders, CEOs, project management leads and heads of department.
  • People who are likely to take up managerial positions in the future that will involve managing change
  • Technical professionals moving into Organisational Development

TRAINING METHODOLOGY

This practical and results-oriented program is based on adult learning concept. This course will be presented using a combination of lectures, practical/hands-on approach such as role plays, case studies, presentation, and video. Practical cases and examples illustrate the variety of current practices and build individual capabilities. There will be ample time for Q&A, discussions with ‘return to work’ action planning. The program will reinforce key concepts within an inspiring and engaging learning environment.

Pre & Post course assessments will be used to measure the effectiveness of this training and measure the skill and ability of participants.

COURSE CONTENTS

What is Transformational Change?

  • Description:

    Leaders and managers must focus on business level outcomes rather than individual level inputs and the number one priority to solve business problems.

  • KeyTopics:

    • Is there a compelling ’case for change’ that the organization will buy in to?
    • Leaders and managers as the owners and sponsors of this change and how to actively promote the change and apply pressure as needed?
    •  Who is involved (leaders, project participants, sub-contractors, end-users, departmental managers, employees, suppliers, customers etc.) and influence their attitude? Will they resist the change? How can we encourage them to act in a way which will support the change objectives?
    • What style of engagement will work best and how can we communicate these messages?

Implementing Transformational Change

  • Description:

    On day two the course covers how to design and implement a transformational change project plan.

  • KeyTopics:

    • The organizational structure and how to know if the current structure really works in meeting business objectives?
    • If organizational culture is competitive advantage what are the three principles of a managerial culture?
    • How to make the culture explicit and integrate it with corporate strategies

Transformational Change Behaviours

  • Description:

    On day three the course covers the behaviours required to deliver transformational change.

  • KeyTopics:

    • Understanding behavior and its power in delivering change
    • The role of behavior, attitude, culture, and ethics in delivering transformational change
    • The battle of managing perceptions to the change and its impact on behavior
    • Bringing it all together using case studies

Transformational Change Competencies

  • Description:

    On day four the course covers the strategic competencies required by leaders and managers to deliver change successfully (and swiftly).

  • KeyTopics:

    • The strategic competencies required and why they are more important than functional competencies
    • Understanding value creation and the ability to understand the (human capital/operational process and system) dimensions of each of the organisation’s key business change priorities
    • How to communicate that solving these issues (the change) will directly affect performance

Transformational Change Process Redesign and Systems Integration

  • Description:

    On day five the course covers how to align the change strategy with organisational processes, systems and behaviours with the change requirements to ensure all fit together seamlessly.

  • KeyTopics:

    • Processes and systems must be integral to the organisation’s change requirements – but how?
    • The five steps to ensure the change strategy fits with processes, practices and behaviours
    • Integrating performance objectives to check progress AND deliver the change to make the organisation more effective
    • Course review and summary
    • Action planning and transfer of knowledge and skills to work

2 Hours Daily 3 Times a Week

Total Duration 4 Months

₵4,000.00
Service Quality & Customer Satisfaction: Tools & Techniques

COURSE OVERVIEW

It is essential to accurately measure what your customers want and to develop breakthrough strategies to serve their needs. The heart of any organisation can be found beating inside the walls of its customer service department. A satisfied customer’s positive “word-of-mouth” endorsement is by far your company’s greatest asset and most effective marketing strategy.

The Service Quality & Customer Satisfaction training course gives delegates the best practices, communication skills, conflict resolution strategies, and customer satisfaction assessment tools they require to build a customer-centric organisation. Delegates will discover how to use a variety of statistical methods to collect and measure key indicators to identify service quality gaps to improve customer service satisfaction.

IMPORTANT FEATURES

The important features of the  Service quality & customer satisfaction training course are:

  • Advanced measurement tools and statistical assessment methods to sample customer service standards
  • Develop conflict resolution skills to work with difficult or aggressive customers to creating win-win situations
  • Enhance communication and persuasion skills to improve customer relations
  • Incorporate best practices of customer service satisfaction surveys to build a more proactive, customer-centric organisation
  • Identify customer segments and service requirements for continuous improvement

LEARNING OBJECTIVES

  • Use comprehensive statistical measurement methods to sample and analyze customer satisfaction
  • Establish the importance of setting and reviewing customer service excellence standards
  • Communicate more effectively by utilizing active listening and questioning skills
  • Demonstrate how to deal with demanding or aggressive customers in a professional manner
  • List goal setting techniques and time management tips to increase productivity

TARGET AUDIENCE

  • Customer Service Professionals
  • Customer care Managers and Supervisors
  • Team Leaders, Supervisors & Department Managers
  • Administrators
  • HR & Training Professionals
  • Accounts Personnel
  • Sales & Marketing Professionals
  • Public Relations Personnel

TRAINING METHODOLOGY

The Service Quality & Customer Satisfaction training course is highly interactive and encourages delegate participation through a combination of lectures, group discussion, practical exercises, case studies, and breakout sessions designed to reinforce new skills.

Pre & Post course assessments will be used to measure the effectiveness of this training and measure the skill and ability of participants.

COURSE CONTENTS

Factors that Build Customer Satisfaction and Loyalty

  • KeyTopics:

    • Course overview and learning objectives
    • Why is measuring customer satisfaction important?
    • Breakout session: How to Use Customer Service to Increase Sales
    • Using the brainstorming technique to improve customer satisfaction
    • Breakout session: Brainstorming Ideas to Enhance the Customer Experience
    • Case study: Benchmarking Good and Bad Customer Service Providers
    • Customer service lessons from Taxi Terry
    • Going the Extra Mile to deliver customer service excellence
    • Your attitude makes a difference
    • The importance of teamwork and cooperation
    • Teambuilding and leadership exercise

The Voice of the Customer: Measuring and Monitoring Customer Satisfaction

  • KeyTopics:

    • Managing customer expectations
    • Common mistakes in customer satisfaction measurement
    • Best practices: Advanced Customer Satisfaction Measurement Tools
    • Interpreting body language gestures, eye movement, and handshake styles
    • Understanding various types of customers using DISC profiting model
    • Practical exercise: Determining Your DISC Profile
    • Developing your listening skills
    • Practical exercise: Listening Skills Survey
    • Questioning skills to uncover customer expectations and service requirements
    • Breakout session: Designing a Customer Satisfaction Measurement Survey

Techniques for Handling Complaints and Working with Aggressive Customers

  • KeyTopics:

    • Best practices for recording and monitoring customer service issues
    • Empowering frontline employees to better serve their customers
    • Telephone tips to promote a professional image
    • The supervisor’s role in conflict resolution and service recovery
    • Managing emotions during stressful situations
    • Principles of persuasion: Negotiating win / win outcomes
    • Giving and receiving customer feedback
    • Evaluate service trends for performance improvement
    • Working with difficult or aggressive customers
    • Breakout session: Developing a Step-by-Step Process for Handling Customer Complaints

Exceptional Customer Service: Taking Your Organisation from Good to Great!

  • KeyTopics:

    • Benchmarking the characteristics of customer-focused organisations
    • How well does your organisation communicate the importance of customer service
    • Does your mission statement reflect a commitment to customer satisfaction?
    • Case study: Xerox Five Pillars of Customer Focused Strategy
    • Overcoming communication barriers in the workplace
    • Serving internal and external customers
    • Your customer service is only as good as your worst employee
    • Case Study: Best Practices of Scandinavian Airlines and The Disney Corporation
    • Social media and PR damage control

Leading the Way to Superior Customer Service Satisfaction

  • KeyTopics:

    • Practical exercise: Developing a Plan of Action
    • Goal setting for personal development
    • Practical exercise: Time Management Survey
    • Time management tips to overcome procrastination and maximize productivity
    • The impact of stress on individual and team performance
    • Stress management strategies for maintaining peak-performance
    • Course review and feedback

Price Includes International Curriculum Courseware And Very Active Real-Time Labs.

₵4,000.00
CERTIFIED INFORMATION SECURITY MANAGER(CISM) ((CISM))

CERTIFIED INFORMATION SECURITY MANAGER(CISM)

Course Overview

In this course, students will establish processes to ensure that information security measures align with established business needs.

Who Should Attend

The intended audience for this course is information security and IT professionals, such as network administrators and engineers, IT managers, and IT auditors, and other individuals who want to learn more about information security, who are interested in learning in-depth information about information security management, who are looking for career advancement in IT security, or who are interested in earning the CISM certification.

Course Objectives

Establish and maintain a framework to provide assurance that information security strategies are aligned with business objectives and consistent with applicable laws and regulations. Identify and manage information security risks to achieve business objectives. Create a program to implement the information security strategy. Implement an information security program. Oversee and direct information security activities to execute the information security program. Plan, develop, and manage capabilities to detect, respond to, and recover from information security incidents.

Course Outline

1 - Information Security Governance

  • Develop an Information Security Strategy
  • Align Information Security Strategy with Corporate Governance
  • Identify Legal and Regulatory Requirements
  • Justify Investment in Information Security
  • Identify Drivers Affecting the Organization
  • Obtain Senior Management Commitment to Information Security
  • Define Roles and Responsibilities for Information Security
  • Establish Reporting and Communication Channels

2 - Information Risk Management

  • Implement an Information Risk Assessment Process
  • Determine Information Asset Classification and Ownership
  • Conduct Ongoing Threat and Vulnerability Evaluations
  • Conduct Periodic BIAs
  • Identify and Evaluate Risk Mitigation Strategies
  • Integrate Risk Management into Business Life Cycle Processes
  • Report Changes in Information Risk

3 - Information Security Program Development

  • Develop Plans to Implement an Information Security Strategy
  • Security Technologies and Controls
  • Specify Information Security Program Activities
  • Coordinate Information Security Programs with Business Assurance Functions
  • Identify Resources Needed for Information Security Program Implementation
  • Develop Information Security Architectures
  • Develop Information Security Policies
  • Develop Information Security Awareness, Training, and Education Programs
  • Develop Supporting Documentation for Information Security Policies

4 - Information Security Program Implementation

  • Integrate Information Security Requirements into Organizational Processes
  • Integrate Information Security Controls into Contracts
  • Create Information Security Program Evaluation Metrics

5 - Information Security Program Management

  • Manage Information Security Program Resources
  • Enforce Policy and Standards Compliance
  • Enforce Contractual Information Security Controls
  • Enforce Information Security During Systems Development
  • Maintain Information Security Within an Organization
  • Provide Information Security Advice and Guidance
  • Provide Information Security Awareness and Training
  • Analyze the Effectiveness of Information Security Controls
  • Resolve Noncompliance Issues

6 - Incident Management and Response

  • Develop an Information Security Incident Response Plan
  • Establish an Escalation Process
  • Develop a Communication Process
  • Integrate an IRP
  • Develop IRTs
  • Test an IRP
  • Manage Responses to Information Security Incidents
  • Perform an Information Security Incident Investigation
  • Conduct Post-Incident Reviews

NB Class in consultation with management may be allowed to modify training time


Price Includes International Curriculum Courseware And Very Active Real-Time Labs.

4 Hours Daily 3 Times a Week

Total Duration 4 Months

₵2,500.00
Advanced Office Management & Effective Administration Skills

COURSE OVERVIEW

The role of the office management professionals and administrators in today’s organisation is changing rapidly. What is the way forward? The true art of office management & administration lies not in the art of winning, rather it demands the art of winning consent. In order to remain competent in the workplace administrators, office managers and secretaries need to be equipped with the relevant knowledge and skills.

This Advanced Office Management & Effective Administration Skills training course identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include: office management, communication, organisational, interpersonal & administrative competencies.

IMPORTANT FEATURES

  • Equip participants with the skills and competencies needed to be efficient and productive
  • Deliver competencies that identify the knowledge, skills and abilities required to address the resolution of administrative problems
  • Use effective behavioural interpersonal, administrative and technical organisational skills
  • Understand the roles, administrative processes and procedures
  • Interpretation of policies and general management team responsibilities

LEARNING OBJECTIVES

  • Address the office management & administration duties as part and parcel of the organisations business goals
  • Touch on themes such as communication, (behavioural and technical) competencies, interpersonal skills, business correspondence, systems and procedures, quality, customer service excellence, workflow, supervision and productivity, etc.
  • Define the role of the office management & administrative professionals
  • Outline the aspects of interaction with other functions and departments
  • Introduce and practice effective behavioural, administrative and technical management skills
  • Provide practical problem solving techniques for efficient office management
  • onal issues and disagreement

TARGET AUDIENCE

The Advanced Office Management & Effective Administration Skills training course is designed for all those who need to understand a broad range of office management and administration competencies. The training course is suitable for new or advanced users and will provide all delegates with a practical overview of their responsibilities and the essential technical and behavioural knowledge required to fulfil their roles successfully.

TRAINING METHODOLOGY

This practical and results-oriented Advanced Office Management & Effective Administration Skills training course is based on adult learning concept. It incorporates short inspiring lectures with structured lessons from the learning manual; captivating PowerPoint slides with videos to enhance learning; ongoing discussions with action planning; ample time for Q&A; training activities to reinforce key concepts within a fun learning environment.

Pre & Post course assessments will be used to measure the effectiveness of this training.

COURSE CONTENTS

The Management Function: Office Management

  • Description:

    The course looks at the role and responsibilities of Office Management & Effective Administrators

  • KeyTopics:

    • What is the Office Management Professional’s place, role and objectives in the organisation?
    • How the organisations culture depends on the image/role of the Office Management Professional
    • Employee code of ethics and employee proprietary agreements
    • Changing codes of supervision/corrective action
    • Authority v behavioural, administrative and technical responsibilities
    • Managing administrative performance and the process(es) required
    • Objective setting and maintaining standards

Communication: Its Power, Components and Levels

  • Description:

    The course looks at the necessary communication skills to develop successful Office Management and Administration skills

  • KeyTopics:

    • The New Administrative Role in Impacting Organizational Performance
    • Performance Appraisal
    • How Administrators can build Competitive Edge Departments
    • What Administrators Need to Know
    • How to Reshape and Rebalance the New Administration Function KPIs etc.

Organisational (Behavioural and Technical) Competence Effectiveness

  • Description:

    The course looks at the necessary competencies required and their application to develop successful Office Management and Administration skills

  • KeyTopics:

    • Measuring how things are done as well as what they should achieve
    • Role in challenge and inspiring others to meet ambitious goals which deliver exceptional performance
    • Role in helping individuals take responsibility for making the organisation deliver value
    • Role in helping the organisation see the world through the eyes of its (internal/external) customers
    • Role in enhancing productivity and reducing conflict/lost time
    • Role in protecting and enhancing business reputation
    • Role in ensuring organisational standards are implemented and respected

Interpersonal Skills

  • Description:

    The course looks at how to use influence and persuasion with stakeholders to achieve department objectives.

  • KeyTopics:

    • Influencing, persuading and communicating decisions to ensure the organisation listen and acts
    • Presentation skills
    • Managing diversity
    • Demonstrate administrative expertise and develop, implement and ensure compliance with organisational systems, processes and procedures
    • Actively review and recommend improvements to organisational systems, processes and procedures
    • Establish checking procedures and ensure quality of work

Implementation/Administration Guidelines

  • Description:

    The course looks at how to apply and implement the skills learned and deliver tangible results that benefit all stakeholders

  • KeyTopics:

    • Role in creating links between organisational strategy and administration goals and their implementation
    • Role as a route to securing competitive realities of the organisation
    • Role in creating a partnership with management that turns strategies into results
    • Role in helping management understand the human capital dimension of each of the organisations key business priorities
    • Action planning and transfer of knowledge and skills to work

Price Includes International Curriculum Courseware And Very Active Real-Time Labs.

4 Hours Daily 3 Times a week

Total Duration 2 Months

₵4,000.00
Reduce Stress with Effective Time & Task Management

COURSE OVERVIEW

There are many organizations which have below than average performance on the bottom line over the years, equating to unrealized potential. Lack of knowledge on priority execution, and the willingness to perform that execution become the primary causes. These result in poor planning and goal setting, where taking things for granted represents the symptoms of the problems.

Do your people feel stressed, busy all the times? Is it a case of busy bee but no honey? Do the departments look like a hive of activities? Time Management requires total involvement and consistent execution to counter these problems.

IMPORTANT FEATURES

The important features of the Time & Task Management for Stress Reduction training course are:

  • Specific techniques for stress reduction and productivity enhancement
  • Simple but effective approach to managing time and task superbly
  • Tips for personal & organizational effectiveness
  • Early detection and reduction of stress
  • Learn how to balance work and life

LEARNING OBJECTIVES

Participants in the Time & Task Management for Stress Reduction training course will be able to:

  • Learn how to do Goal setting & prioritization
  • Adopt time management approaches to reduce or eliminate wasteful activities or tasks
  • Understand & apply the important process of time management
  • Save time and gain better results
  • Understand the definition and reasons for stress
  • Confront issues positively
  • Know how to participate in the prevention process of stress
  • Be aware of your personality & its effect on you and others
  • Enhance teamwork and social capital

TARGET AUDIENCE

  • All professionals & supervisors
  • Employees from all departments
  • Anyone who has to manage stress and pressure at work, meet deadlines and deliver results

TRAINING METHODOLOGY

The Time & Task Management for Stress Reduction training course will be presented using a combination of lecture, practical/hands on approach such as role plays, case studies, presentation, and video.

Pre & Post course assessments will be used to measure the effectiveness of this training.

COURSE CONTENTS

Introduction to Time and Task Management

  • Description:

    The course will cover time management and its relationship with stress, and how to apply the time management matrix practically and effectively

  • KeyTopics:

    • Introduction & Overview
    • Importance & Application of Time Management and how this relates to STRESS
    • The Matrix of Time Management
      • urgent matrix
      • important matrix
      • how to manage the urgent/important context of organizational work?

Exercise and Tools for Managing Time and Stress

  • Description:

    The course will cover tools and methods to save time, and connect these along with stress reduction techniques and principles

  • KeyTopics:

    • Time Management Exercise
    • Time Saving Tools & Methods
    • Definition of Stress and its relationship with Time
    • Types of Stress
    • The symptoms of Stress
    • Potential causes Stress
    • Ways to reduce Stress

How to Plan Effectively

  • Description:

    The course will cover step by step guide and application to plan effectively, so as to reduce time wastages and stress

  • KeyTopics:

    • The Planning Cycle for productive results
      • Forecast
      • Plan
      • Assign Tasks
      • Follow up
    • Planning Key Elements: how to use these above 4 elements to save time and improve productivity?

How to do this well - Goals Setting

  • Description:

    The course will cover detailed steps in goal setting process, and more importantly how to prioritize them without losing sight of the big picture

  • KeyTopics:

    • Goal Setting & Prioritization
    • 6 Step Approach towards achieving Goals
      • Vision
      • Goals
      • Objectives
      • Tasks
      • Timeline
      • Follow up
    • Goal Setting Case Exercise

What is 90/10 Principle?

  • Description:

    The course will cover positive confrontation techniques with cases for role plays, and 90/10 principle with practical scene, and how your personality can influence stress

  • KeyTopics:

    • Positive confrontation
    • The 90:10 Principle
    • Your personality factor: A or B

Price Includes International Curriculum Courseware And Very Active Real-Time Labs.

4 Hours Daily 3 Times a week

Total Duration 2 Months

₵4,000.00
Customer Relationship Management (CRM) Best Practices

COURSE OVERVIEW

Customers in today’s world are more discerning, more demanding and better informed. Buyer behaviour has also changed and along with it customer service expectations. What has not changed is the need to have customers come back to us. Maintaining outstanding customer relationship that makes the customer feel important and valued is an essential component to the organisation’s long-term success. Providing outstanding customer service often makes the difference between gaining and keeping a customer or losing one.

The Customer Relationship Management (CRM) training course offers the tools and techniques to ensure you build and maintain beneficial relationships with customers, to make them become loyal supporters of your organisation. It also analyses the key components of CRM and explains how it is integrated within an organisation.

LEARNING OBJECTIVES

  • Develop an understanding of the terms and benefits of CRM
  • Analyse the different components of a CRM plan
  • Identify how CRM creates value for organisations and customers
  • Adopt techniques that routinely deliver positive customer service
  • Maximize the value of your customer interactions
  • Deal effectively with difficult customers and turn complaints into opportunities
  • Contribute to a customer-centric culture and achieve greater personal growth and customer satisfaction
  • Demonstrate a positive, confident and professional approach with internal and external customers
  • Identity development roles that have the greatest impact on CRM

TARGET AUDIENCE

The Customer Relationship Management (CRM) training course is beneficial to anyone from any organization who needs to build effective relationships with external and internal customers. This includes help desk, technical support, frontline or support staff. This course will also be of interest to managers and team leaders wishing to coach and develop staff performance toward a customer-focused culture.

TRAINING METHODOLOGY

The Customer Relationship Management (CRM) training course will involve the use of slides, handout material, work manual with all instructor notes and slides, examples of best practice and appropriate video/DVD material. The use of flip-charts, syndicate workshops and reporting back sessions will encourage a fully participative and enjoyable event. Delegates will be encouraged to participate actively in relating work experiences.

Pre & Post course assessments will be used to measure the effectiveness of this training.

COURSE CONTENTS

Customer Relationship Management: Why it matters?

  • KeyTopics:

    • The importance of How
      • Focusing on how as well as the what
      • Developing a relationship of mutual trust
      • Influencing customer perceptions
      • Calculating the lifetime value of your customer
      • Exceeding customer expectations
      • Creating the Customer Experience
    • Emotional aspects of the customer experience
      • Making the initial connection with the customer
      • Presenting a positive first impression
    • Identifying the differentiators of excellence
      • Taking responsibility for demonstrating customer care
      • Navigating the customer through the process
      • Instilling confidence with a personal approach
    • Fostering long term relationships
      • Adopting a positive mental attitude
      • Small actions that ensure attention to detail

Communicating Effectively with the Customer

  • KeyTopics:

    • Developing excellent communication skills
      • Establishing rapport with your customer
      • Personalizing the message
      • Matching words and non-verbal signals
    • What you say and how you say it
      • Verbal and vocal techniques that work
      • Avoiding the quirks and detractors
      • Banishing jargon to create clarity
      • Matching words with non-verbal communication
    • Adopting a problem-solving approach
      • Turning active listening into problem solving
      • Employing questioning techniques that focus on outcomes
      • Encouraging a spirit of enquiry rather than adversary
      • Moving to a team approach with the customer
    • Achieving results for the remote customer
      • Choosing and using appropriate media
      • Applying best practices in call centre etiquette
      • Top tips for e-customer care

Dealing Constructively with Tough Situations

  • KeyTopics:

    • Calming upset customers with active listening
      • Demonstrating emotional intelligence
      • Displaying empathy and showing neutral support
      • Establishing rapport and diffusing anger
      • What you should not say to an upset customer
    • Techniques for dealing with difficult people
      • Remaining objective in challenging situations
      • Personalizing and depersonalizing messages
      • Asserting your position through polite repetition
      • Handling the obstinate customer
    • Transforming complaints into opportunities
      • Generating useful feedback and learning
      • Turning a negative situation into a loyal customer
      • Tapping into the potential advocate within your customer

Contributing to a Customer Service Culture

  • KeyTopics:

    • Demonstrating leadership in customer service teams
      • Mapping the internal customer network
      • Strengthening weak links in the chain
      • Influencing a customer-centric culture
    • Measuring customer satisfaction
      • Setting and monitoring performance standards
      • Tracking progress with internal indicators
      • Enabling customers to express satisfaction
      • Constructing a customer service charter
    • Monitoring the teams development
      • Seeing customer service as an attitude, not an accident
      • Coaching your team for success

Making Excellence a Habit

  • KeyTopics:

    • The Characteristics and practices of excellence
      • Sharpening the saw to hone your customer service skills
      • Projecting a professional image with internal and external customers
      • Measuring personal growth and achievements
    • Creating a service centered action plan (SCAT)
      • Understanding organizational goals
      • Setting Quality standards
      • Understanding needs of customers
      • What are management doing to help?
    • Executing your personal action plan
      • Constructing personal development goals
      • Committing to immediate action

Price Includes International Curriculum Courseware And Very Active Real-Time Labs.

4 Hours Daily 3 Times a week

Total Duration 2 Months

₵4,000.00
Strategic Internal Business Partner

COURSE OVERVIEW

To be noticed as a strategic business partner you must become deeply involved in matters of individual and organization performance. To contribute to performance, the way you work must fit with the strategy and design of the organization. Effective business partners operate at multiple levels of analysis: at the individual, work group, business unit, organization and cross-organizational levels. You must not be an individual performer; you must contribute to the development and performance wherever it is strategically important in your business area. You must also have a good understanding of industry trends and competitive issues.

This program is designed to provide business partners with the skills and knowledge that will enable you to successfully partner and consult for organizational performance and ensure that you add tangible value. Delegates will gain insight into their personal leadership, communication and ability to ‘sell’ and ‘persuade’ the value you can provide to internal customers. You will learn the latest strategies that leading organizations use today for building high performing business partners. The goal of this seminar is to help participants understand the new role business partners should make for themselves and tackle its implementation.

LEARNING OBJECTIVES

Participants on the Strategic Internal Business Partner training course will be able to:

  • Know how needs develop in the mind of department heads
  • Know how internal customers make the decision to “buy”
  • Know how to strategically align yourself to the “buyer’s” psychological buying phases
  • Know how to handle risk objections
  • Convince the internal customer that you understand their business
  • Get the internal customer to admit and focus on problems you can address
  • Diagnose business problems with a bias toward your capabilities
  • How to gain access to and establish credibility with line executives

TARGET AUDIENCE

PROMISE Strategic Internal Business Partner training course is designed for business partners who have the responsibility for leading, negotiating and building rapport with internal teams, managing change, managing an and implementing strategic objectives. Those who must get the work done through others but who have no formal authority would also greatly benefit from this course.

TRAINING METHODOLOGY

Strategic Internal Business Partner practical and results-oriented program is based on adult learning concept. The facilitator will give plenty of input and then help participants to make sense of the themes through discussion and practice. It incorporates short inspiring demonstrations, role play and much practice to enhance learning. There will be ample time for Q&A, discussions with ‘return to work’ action planning. The course will reinforce key concepts within an inspiring and engaging learning environment.

Pre & Post course assessments will be used to measure the effectiveness of this training.

COURSE CONTENTS

Business Patronship Skills

  • Description:

    We assess the participants understanding of the role and responsibilities of a business partner

  • KeyTopics:

    • Consulting, selling and persuasion difficulties of participants
    • Identifying where internal customers are having problems
    • Background to the role and responsibilities of business partners
    • Managing your behavior as a business partner
    • Basic principles of being a consultant business partner
    • How people/departments “buy” and their levels of need
    • Organizational interdependence
    • Work with sponsors and decision makers

Understanding Your Audience

  • Description:

    We look at your audience and what they expect from you

  • KeyTopics:

    • Shifting concerns throughout the ‘buy’ cycle
    • Phases of the buying process
    • Addressing buyer objections by phase
    • Alignment of buying and consulting behavior
    • Staying in alignment throughout the cycle
    • Anticipating the buyer’s behavior
    • Closing without closing and vision creation
    • Developing solutions when the buyer has complex problems and you have intangible capabilities
    • Conducting a thorough diagnosis of needs
    • Leading the buyer to an agreed vision

Leading, Motivating and Securing Strategic Alignment

  • Description:

    We look at applying the course theory to practical exercises

  • KeyTopics:

    • Strategic alignment
    • Initial meeting introduction
    • Meeting objective and your positioning statement
    • Transition into vision creation
    • Getting buyer to admit and own their problem or needs
    • Problem diagnosis
    • Vision creation and your capability statement
    • Close the meeting and agree further exploration

Buyer Qualification

  • Description:

    We look at how to qualify internal customers

  • KeyTopics:

    • Buyer (internal customer) qualification
    • Negotiating the ‘sell’ cycle
    • Proposal definition
    • Gaining access to the real decision maker
    • Sell cycle control emails
    • When to use key consulting steps
    • Consulting activity by phase
    • Competitive strategies
    • Building tactical competitive tools using the language of your internal customer

From Theory to Implementation

  • Description:

    We look at applying the course theory to practical exercises

  • KeyTopics:

    • Negotiation skills
    • Buyer’s and the business partner’s emotional hurdle
    • How to negotiate the ‘sell’ cycle in advance
    • The five components of cost justification using a specific cost justification model
    • How to maximize utilization of technical and other in-house resources
    • How to work with third party consultants
    • Course summary and review

Price Includes International Curriculum Courseware And Very Active Real-Time Labs.

Strategic Internal Business Partner

4 Hours Daily 3 Times a week

Total Duration 2 Months

Our Services

₵4,000.00
Effective Business Risk Management Strategies

COURSE OVERVIEW

Managing business risk is about the application of planning and good governance to maximise success and proactively manage uncertainty that may affect operational performance, achievement of business objectives or meeting stakeholder expectations. Poor risk management is mostly due to poor planning and lack of knowledge in the application business objectives and managing change. The good risk manager is someone who effectively identifies risks, the level of risk, i.e. probability and impact, and can control significant risks and review risks regularly.

 A strong business risk culture is essential for safety, welfare, and financial stability. Organisations seek ways to build and maintain a company-wide culture of risk awareness through risk management training. This Effective Business Risk Management Strategies training course is intended to provide both risk and non-risk professionals with concepts that allow them to recognize and escalate risk-related issues before they become too severe. The course provides a pragmatic approach to the management of most common business risks and helps participants to maintain a Business Risk Plan.

IMPORTANT FEATURES

The important features of the Effective Business Risk Management Strategies training course are:  

  • The concepts of Business Risk Management
  • An enterprise-wide approach to risk
  • Identify risks and implement effective risk mitigation
  • Link risk management into the business planning process
  • Practical techniques for the assessment of people, process and reputation risks
  • Record the risk process effectively

LEARNING OBJECTIVES

At the end of this Effective Business Risk Management Strategies training course, delegates will be able to:

  • Avoid the common pitfalls and risks of management
  • Identify the steps for managing departmental/business risk
  • Lower costs and confusion
  • Prioritize stakeholder input and support
  • Set departmental expectations and establish risk ‘recovery’ plans
  • Communicate with and control of/influence over stakeholders to minimize risk
  • Develop a personal business risk plan

TARGET AUDIENCE

The Effective Business Risk Management Strategies training course is beneficial to:

  • All employees who need to improve their proactive business risk management and risk communication skills.
  • Professionals responsible for developing organizational strategy and defining organizational objectives
  • Risk management professionals
  • Senior Management Team responsible for the business risk management function or process
  • Senior Internal Auditors and assurance professionals such as those in Compliance and QA functions who are being asked to review the business risk process
  • Finance and insurance professionals who need knowledge of the wider approach to business risk management

TRAINING METHODOLOGY

This highly practical and results-oriented Effective Business Risk Management Strategies training course is based on adult learning concept. The facilitator will give plenty of input and then help participants to make sense of the themes through discussion and practice. It incorporates short inspiring demonstrations, roles play and practice to enhance learning. There will be ample time for Q&A, discussions with ‘return to work’ action planning. The program will reinforce key concepts within an inspiring and engaging learning environment.

Pre & Post course assessments will be used to measure the effectiveness of this training.

COURSE CONTENTS

Introduction to Risk Culture

  • KeyTopics:

    • Introduction to managing risk and effective risk management techniques
    • Definitions and key approaches to implementing a risk culture
    • Learn from real cases of risk culture ‘failure’
    • Develop practical techniques for risk culture management
    • Appreciate the limitations of risk assessment tools
    • Discover the latest developments in risk practice and standards

Planning to Mitigate Risk

  • KeyTopics:

    • The three primary business risks in order of frequency of occurrence
    • The different types of risk assessment tools
    • Implement a risk departmental culture
    • The role of external pressures, including regulations
    • The barriers to risk culture control

Integrating Business Risk into Day-to-Day Activities

  • KeyTopics:

    • Analyze the root causes of risk
    • Integrate business risk and opportunities for innovation into your role
    • Overcome barriers to embedding risk management and potential solutions
    • General management techniques to add value to risk-based decision-making
    • Assessing and prioritizing risks is determining its probability and impact

Embedding Risk Management

  • KeyTopics:

    • Identify behaviors that support risk management
    • How to encourage and draw maximum benefit from positive behaviors needed to embed risk management
    • Analyze the problems that currently frustrate you, reinvigorating yourself with fresh focus
    • Break risks down into their component parts and explore how each element relates to risk
    • Communicate and implement the action plan you develop on the course

Risk Reporting for Maximum Business Benefit

  • KeyTopics:

    • Articulate and report to management/team risks that could have an impact on your department
    • Conduct (quick) quality and typical management risk assessments
    • Assist risk owners to resolve problems
    • Communicate the benefits of risk management and win the support of stakeholders
    • Advise senior managers/team members on improving systems
    • Intervene to address instances where risk management efforts are being hampered
    • Action planning: 10 reminders for the risk champion

Price Includes International Curriculum Courseware And Very Active Real-Time Labs.

Effective Business Risk Management Strategies

4 Hours Daily 3 Times a week

Total Duration 2 Months

₵4,000.00
Public Speaking & Powerful Presentation Skills

COURSE OVERVIEW

Presenting to groups can be one of the most stressful experiences, even for senior executives; indeed, speaking in public is often cited as the number one phobia in the world today. Most presentations are not just about distributing information; they are also about building the personal and organisational reputation, so effective public speaking & presentation skills are a prerequisite for most executives. This highly-participative Public Speaking workshop aims to give participants the skills and confidence to inform, influence and inspire their audience, no matter how challenging.

Most organisations require their managers and professionals to deliver presentations, either informally at internal meetings or to formally represent them at conferences or seminars. This Public Speaking & Presentation Skills program will help delegates enhance the effectiveness of their communication and thus the reputation and efficiency of their organisation as a whole.

IMPORTANT FEATURES

The important features of Public Speaking & Powerful Presentation Skills training course are:

  • How to use nerves positively
  • How to communicate effectively with voice, body language, and eye contact
  • How to involve and engage an audience
  • How to deal with questions and challenges
  • How to structure and prepare for a presentation
  • How to use visual and other presentation aids

LEARNING OBJECTIVES

By attending this highly interactive Public Speaking & Powerful Presentation Skills training course, delegates will gain:

  • The confidence to present with self-assurance and composure
  • The ability to structure a presentation to suit the topic and audience
  • The skills needed to communicate complex information in a meaningful way
  • Skills needed to create and use powerful and memorable visual aids
  • The ability to handle audience interactions during and after presentations
  • Extensive practice in delivering different types of presentation
  • Drive up the quality of the service delivered by their team

TARGET AUDIENCE

The Public Speaking & Powerful Presentation Skills training seminar is designed for:

  • Executives who wish to make their internal presentations more informative and engaging
  • Sales and marketing professionals wishing to influence decision-makers
  • Speakers at conferences and exhibitions
  • Managers and team leaders who wish to inspire their team members and colleagues

TRAINING METHODOLOGY

The workshop is highly participative. Although some underpinning concepts will be introduced by the trainer, the key aim is to help delegates to apply these ideas to improve their own skills. Each day will include a practical session during which these skills will be put into practice, with structured group feedback to help to learn.

Delegates will deliver practice presentations to their colleagues several times during the workshop, culminating in a 10-minute videoed presentation using appropriate visual aids.

Pre & Post course assessments will be used to measure the effectiveness of this training.

COURSE CONTENTS

Building Confidence

  • Description:

    The course will cover techniques for enhancing actual and apparent self-confidence.

  • KeyTopics:

    • Introduction to the course outlines and objectives
    • What makes a speaker appear confident?
    • Harnessing nerves in a creative way
    • Conscious and sub-conscious messages

Structuring and Planning the Presentation

  • Description:

    The course will cover the main considerations in deciding the objectives, structure and delivery method.

  • KeyTopics:

    • Purpose and aims
    • Audience focussed objectives
    • Researching the audience’s needs
    • Time and other constraints
    • Venue considerations
    • Choices of presentation media and style

Powerful Visual Aids

  • Description:

    The course will cover the choice, design and use of visual and other aids.

  • KeyTopics:

    • Selecting appropriate supporting media
    • Uses and abuses of visuals
    • Designing audience-engaging visual aids
    • Using PowerPoint effectively

Enhancing Delivery Effectiveness

  • Description:

    The course will cover ways of maximising the impact of delegates’ personal style.

  • KeyTopics:

    • Body language and the part it plays in presentations
    • Building audience trust
    • Vocal skills: pitch, speed, and rhythm
    • Language patterns: phraseology, register, and syntax
    • Rapport and audience involvement
    • Handling questions effectively

Practice Presentations

  • Description:

    The course will allow each participant to deliver their final presentation to their peer group.

  • KeyTopics:

    • A 10-minute presentation by each delegate
    • Handling questions and interruptions
    • Individual feedback and coaching
    • Learning review

4 Hours Daily 3 Times a week

Total Duration 2 Months

₵4,000.00
Executive Leadership Masterclass: Leadership Development, Self-Awareness Skills & Strategy

COURSE OVERVIEW

This training course is designed to provide senior staff with a good understanding of strategic leadership and competencies and practice using skills and tools for developing and managing dynamic teams.

The Executive Leadership Masterclass training course will help participants define and implement their vision for themselves, their team and their organization. Working from an initial understanding of their own capabilities, motivators, and resources, it will build an action plan for moving themselves and those around them towards a shared perception of the future, able to respond positively to an ever-changing world.

This training course provides an opportunity to stand back from the day-to-day pressures of organizational life and focus on the broader arena. The aim is for participants to gain a holistic view of their wider organizational and strategic context and give them the tools to formulate and achieve meaningful longer-term personal and organizational objectives.

LEARNING OBJECTIVES

  • Examine their own personality and behaviours to enhance self-awareness
  • Differentiate between leadership, management, influence and power
  • Understand the leader’s role in implementing change
  • Harness the team’s ability to innovate
  • Develop and motivate the team for optimum performance
  • Understand and harness cultural difference

TARGET AUDIENCE

The Executive Leadership Masterclass training course is designed for:

  • All professionals & leaders from any industry who desire an in-depth knowledge of best practices in advanced management and leadership
  • Anyone who is interested in developing their capacity as a strategic leader/coach
  • Anyone who has the responsibility for translating a vision into a plan, into being understood by the workforce, and seeing the vision be transformed into reality

Attendance to this course would enable delegates to learn and apply advanced management and leadership in order to build workforce capacities & corporate transformation.

TRAINING METHODOLOGY

The Executive Leadership Masterclass training course uses a range of approaches to learning, including experiential group activities, individual exercises, mini-case studies, role plays and syndicate discussions. Formal inputs are used to introduce underpinning theory. A key part of the learning process is sharing the differing experiences participants bring, as well as experimenting with novel – and sometimes challenging – techniques.

Pre & Post course assessments will be used to measure the effectiveness of this training and measure the skill and ability of participants.

COURSE CONTENTS

Leadership and Personal Effectiveness

  • KeyTopics:

    • Leadership and its context
    • Self-perception and self-awareness
    • Personality, values & behavior
    • Personal transformation
    • Path dependency
    • The personal style & style flexibility

Core Leadership Competencies

  • KeyTopics:

    • Leader or manager?
    • Influence, authority and power – and how they differ
    • Emotions, mood & disposition
    • Rapport-building
    • Communication and its part in leadership
    • Goal congruence and alignment

The Leadership Role in Innovation and Change

  • KeyTopics:

    • The strategic imperative of change
    • Leading and managing change
    • Limiting beliefs and how to overcome them
    • Divergent approaches to problem-solving
    • Left- and right-brain thinking
    • Overcoming organizational and cultural barriers to innovation and change

The Leader’s Role in Team Development

  • KeyTopics:

    • Coaching and mentoring: the fundamentals
    • Motivation & learning
    • Using feedback for development
    • Empowering individuals & teams
    • Developing by personal example

Cultural Difference & Leadership

  • KeyTopics:

    • Definitions of culture
    • Corporate, team and national culture
    • Norms, rules, and cultures
    • When cultures clash: leadership responses
    • Harnessing cultural differences for innovation
    • Learning from different cultures

Price Includes International Curriculum Courseware And Very Active Real-Time Labs.

 

4 Hours Daily 3 Times a week

Total Duration 2 Months

 

₵4,000.00
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