Terms Of Service

General (Applicable to all)

    • Currency exchange rates change on a daily basis. For the convenience of customers, SkyWatch Technology Institute provides fixed price quotes in most currencies and adheres to it in the event of fall or rise of the currency between the time that a training program is booked and the final payment is made. Likewise, the student is also committed to pay the training fees quoted at the time of booking the course. After booking, changing the fee to a different currency is not permitted.
    • As per our pricing policy, deliverables and prices for international and domestic clients are not identical. It is not possible to change price quote after acceptance of a quote.
    • In case a student is not satisfied with the delivery of service, the maximum amount refundable is limited to the course fee. SkyWatch will not be responsible for any consequential losses and will NOT refund airfare, accommodation, food cost, testing cost. Refund is only applicable if the student brings his dissatisfaction to the notice of the management within the FIRST week of start of the training or 20% of the course coverage (whichever is less) AND also ceases to attend classes.
    • If payment is made by Bank Wire Transfer or Mobile Money, all transactions charges will have to be borne by the customer.
    • After joining a training program, if the student wishes to downgrade or leave the training before completion (for any reason), the maximum amount refundable will be the unutilized hotel stay and exam fee after deducting a downgrade fee of US $150.

    • A downgrade fee of $150 is charged if you wish to downgrade accommodation OR if you leave out any or all certifications for which you have registered OR if you change to a new set of certifications which cost less than the original cost.
    • If you have registered for Oracle training and wish to cancel/downgrade/leave early, refund for training fee is not possible because Oracle does not accept cancellations received less than 10 days before the scheduled start of your training program.
    • If you have registered for a Cisco Official Curriculum, the deposit is not refundable unless you inform us 10 working days prior to the start of the training. This is because Cisco Official Curriculum is ordered 10 working days before start of the training and is not refundable.
    • If you request for electronic pre-study material and thereafter decide to cancel the course and seek a refund, cost of study material will be deducted from the deposit.
    • Red Hat exams are solely at the discretion of Red Hat India and we cannot guarantee that they will be conducted as scheduled and /or during your proposed stay in Ghana. In case you are not able to take the exam, we will refund the Ghana cost to you.
    • Courseware for most vendors comes in Digital format. If anyone prefers printed courseware, it can be provided at an additional cost.
    • We cannot accept exam discount vouchers or give rebate against their use. We use our own discounted exam vouchers to book exams.
    • If you wish to change your schedule or courses, an administrative fee of $100 is charged per instance. The changes have to be requested in advance and are subject to availability.
    • In case of1-on-1™training, if you are able to complete the course in less time, the only cost refundable is the unutilized accommodation. In case you wish to take additional courses during the time saved, you can do so by paying additional charges.
    • Wi-Fi Internet is provided at all training centres and SkyWatch managed accommodations on a best effort basis. In case of breakdown of the service for any reason SkyWatch will not be responsible for costs incurred by the student for making alternate arrangements. The free WiFi internet facility is only for web browsing and emails. If you require voice / video chat, VPN, downloading files, which needs more bandwidth, you can rent an internet data card at an extra cost.
    • The training program fees thus not include accommodations cost of stay in the Hotels displayed on our website. If you wish to stay in a superior room, you can do so by paying directly to the available Hotels.

    • Overseas credit card payments involve a mark-up of up to 3% due to currency exchange. This is mentioned in Terms and Conditions of every card issuing bank. SkyWatch charges the credit card in New Ghanan Cedis (at the prevailing exchange rate). When converted into your currency, you can expect to pay 3% more due to the mark-up.
    • The deposit is refundable only if request for cancellation is sent at least 7 working days before start of the training, $150 will be deducted as administration charges.
    • Though SkyWatch has taken adequate measures to offer services of only reputed and dependable Hotels, SkyWatch cannot guarantee the quality of their service. If you are not happy with the service provided by the Hotel, you have an option to change to a different Hotel or make your own arrangements for staying and claim rebate for unavailed Hotel accommodation.
    • The Hospitality Desk at SkyWatch Technology Institute offers advice and support for availing other services in Ghana such as medical/dental procedures, tours, gym, cab service etc. However, this advice and support is offered on a best effort and SkyWatch cannot and does not guarantee the quality of service provided by these third-party agencies.
    • In order to maintain safety, security and discipline for its client, SkyWatch does not allow visitors inside any of the SkyWatch apartments.
    • SkyWatch can assist you in purchasing associated services/goods during your stay at SkyWatch e.g. flights, books, computer peripherals. If you want SkyWatch to pay on your behalf, a surcharge of 10% is applicable.

    • SkyWatch Technology Institute is not responsible in the case of an accident or an injury, whether to you personally or your property during the course of your training. Please ensure that you take all necessary precautions to prevent injury to yourself and your property. Please also have the necessary insurance in place.
    • SkyWatch Technology Institute is not responsible for theft of belongings during your stay in Ghana. Please take necessary precautions.
    • The published prices do not including accommodation (for the course duration) are subsidized. The cost of accommodation if purchased additionally or separately is substantially more.
    • A student will not contact directly a trainer or an employee of SkyWatch Technology Institute for the purpose of availing services or offering a paid or unpaid assignment or a job.
    • It is the responsibility of the participant to evaluate the usefulness of a course/certification training program before registering. We do not guarantee the appropriateness of a course/certification program for the career of the participant.
    • 25th Dec to 5th Jan is considered as festive season in Ghana. During this period accommodation is more expensive in Ghana. The prices for this duration not (including accommodation).
    • Refunds if any are only claimable within one year of payment and proof of payment has to be submitted. Beyond that any claims are null and void.
    • Payments not received by due date attract financial charges of 18% per annum.
    • Although SkyWatch has local representatives in the country across the west African sub Regions, SkyWatch has official offices in Ghana only. All trainings and other services are administered and conducted in Ghana only, and all financial transactions are made with legal entities in Ghana only. In case of disputes or other problems, international SkyWatch representatives cannot be held responsible or accountable for any form of loss, damage, injury or other misfortune to the student while in Ghana or on his way to or from the country. Subject representatives will always refer claims or complaints by student or his/her employer to the main SkyWatch office in Tema, Ghana.
    • Right of Admission is reserved. In case of disruptive / unreasonable conduct during the course, future courses can be denied. The decision of the SkyWatch Management will be final in such cases.
    • SkyWatch prohibits any kind of Audio and Video recording inside its premises. Only still photography is allowed.
    • Prices mentioned in New Ghana Cedis (Ghana) are applicable to Residents of Ghana only.

    Online Training

        • In case you are late / leave early for a session in Online Training, there will be no compensatory class.
        • In case you are not satisfied and wish to discontinue, you have to inform on the 2nd day of training.
        • Recording of the training session is prohibited except with prior permission.
        • Distribution of the content of training in any form is prohibited.
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